Problems Accessing Acland or Bates Products

If you encounter problems using the Acland or Bates products please e-mail answers to the following questions to hyau@mcg.edu so that we can work to fix the problem:

which product: Acland or Bates or both?
date/time of access problem
exact error message(s) received
on-campus or off campus using VPN?
Internet browser and version (Internet Explorer, Netscape, Firefox)?
what is the operating system (Windows Vista, XP, 2000, Mac)?
description of steps that preceded the problem

Thanks for your help. If you have additional questions or comments please e-mail hyau@mcg.edu